Handling Compassion Fatigue in Complaint and Referral Unit Volunteers: Case Study of Komnas Perempuan
pdf

Keywords

burnout
compassion fatigue
secondary traumatic stress
violence against women

Abstract

The spiking exposure of traumatic events faced by workers and volunteers in handling violence against women has the potential to lead to compassion fatigue. This research sought to describe the experience and protective factors of compassion fatigue in Complaint and Referral Unit volunteers who provide services to female victims of violence in Komnas Perempuan. A total of 3 respondents participated in this study through online interview. Thematic analysis is performed to analyze the data. The result suggested that the participants had compassion fatigue symptoms, which included burnout and secondary traumatic stress symptoms. The experience of burnout included physical and emotional exhaustion as well as guilt and helplessness. Whereas secondary traumatic stress was expressed in preoccupation of thoughts about victim’s violence case and projection in personal relationships. Nevertheless, these symptoms had been resolved due to protective factors such as personal characteristics (educational background and self-care) and social support (personal and professional support from the organization). This study added to our knowledge on how to create supportive system for volunters who provide services for victims of violence against women.

https://doi.org/10.21274/martabat.2021.5.2.240-263
pdf

References

Abu-Bader, S. H. “Work satisfaction, burnout, and turnover among social workers in Israel: A causal diagram.” International Journal of Social Welfare 9, no. 3 (2000): 191–200.

American Psychiatric Association. Diagnostic and statistical manual of mental disorders, 2013.

Beckerman, N. L., dan Danielle F. Wozniak. “Domestic violence counselors and secondary traumatic stress (STS): A brief qualitative report and strategies for support.” Social Work in Mental Health 16, no. 4 (2018): 470–490.

Beckerman, Nancy L, dan Hanni B Flaherty. “Domestic Violence Shelters: Exploring Secondary Traumatic Stress of Female Counsellors.” Journal of Anxiety & Depression 2, no. 2 (November 2019).

Bell, Sue, Gareth Hopkin, dan Andrew Forrester. “Exposure to Traumatic Events and the Experience of Burnout, Compassion Fatigue and Compassion Satisfaction among Prison Mental Health Staff: An Exploratory Survey.” Issues in Mental Health Nursing 40, no. 4 (2019): 304–309.

Bourassa, Dara. “Examining Self-Protection Measures Guarding Adult Protective Services Social Workers Against Compassion Fatigue.” Journal of Interpersonal Violence 27, no. 9 (2012): 1699–1715.

Braun, Virginia, dan Victoria Clarke. “Using thematic analysis in psychology.” Qualitative Research in Psychology 3, no. 2 (Januari 2006): 77–101.

Bride, Brian E., dan Charles R. Figley. “The fatigue of compassionate social workers: An introduction to the special issue on compassion fatigue.” Clinical Social Work Journal 35, no. 3 (2007): 151–153.

Cocker, Fiona, dan Nerida Joss. “Compassion fatigue among healthcare, emergency and community service workers: A systematic review.” International Journal of Environmental Research and Public Health 13, no. 6 (2016): 1–18.

Creswell, John W. “Qualitative Inquiry and Research Design: Choosing Among Five Approaches Second Edition.” California: Sage Publications, 2007.

Fahrudin, Ahmad. Dasar-Dasar Metodologi Penelitian: Kompetensi dan Strategi Jitu Riset Peneliti. 1 ed. Tulungagung: UIN SATU PRESS, 2020.

Figley, Charles R. Treating Compassion Fatigue: Psychosocial Stress Series. New York: Routledge, 2002.

Grant, Louise, dan Gail Kinman. “Enhancing Wellbeing in Social Work Students: Building Resilience in the Next Generation.” Social Work Education 31, no. 5 (2012): 605–621.

Greinacher, Anja, Cassandra Derezza-Greeven, Wolfgang Herzog, dan Christoph Nikendei. “Secondary traumatization in first responders: a systematic review.” European Journal of Psychotraumatology 10, no. 1 (2019).

Hargrave, Petrina A., Kate M. Scott, dan John McDowall. “To resolve or not to resolve: Past trauma and secondary traumatic stress in volunteer crisis workers.” Journal of Trauma Practice 5, no. 2 (2006): 37–55.

Kapoulitsas, Maryanne, dan Tim Corcoran. “Compassion fatigue and resilience: A qualitative analysis of social work practice.” Qualitative Social Work 14, no. 1 (2015): 86–101.

Komnas Perempuan. Perempuan Dalam Himpitan Pandemi : Lonjakan Kekerasan Seksual, Kekerasan Siber, Perkawinan Anak, dan Keterbatasan Penanganan Di Tengah Covid-19, 2021.

Kulkarni, Shanti, Holly Bell, Jennifer L. Hartman, dan Robert L. Herman-Smith. “Exploring Individual and Organizational Factors Contributing to Compassion Satisfaction, Secondary Traumatic Stress, and Burnout in Domestic Violence Service Providers.” Journal of the Society for Social Work and Research 4, no. 2 (2013): 114–130.

Maslach, C., dan M.P. Leiter. “Understanding Burnout.” In The Handbook of Stress and Health: A Guide to Research and Practice. Chichester: John Wiley & Sons, 2017.

Michalopoulos, Lynn M., dan Elizabeth Aparicio. “Vicarious trauma in social workers: The role of trauma history, social support, and years of experience.” Journal of Aggression, Maltreatment and Trauma 21, no. 6 (2012): 646–664.

Molloy, E. “An exploration of social care workers experiences of emotional labour and professional burnout in domestic violence refuges professional burnout in domestic violence refuges.” Journal of Social Care 2, no. 1 (2019): 0–23.

Sari, Dian Kurnia. “Kekerasan dalam Pacaran pada Ruang Akademik Studi Kasus Iain Tulungagung.” Martabat: Jurnal Perempuan dan Anak 02, no. 01 (2018): 51–70.

Sorenson, Claire, Beth Bolick, Karen Wright, dan Rebekah Hamilton. “Understanding Compassion Fatigue in Healthcare Providers: A Review of Current Literature.” Journal of Nursing Scholarship 48, no. 5 (September 2016): 456–465.

Stamm, Beth Hudnall. “The Concise ProQOL Manual (Second edition).” ProQOL (2010): 74.

Taylor, Anna Kathryn, Alison Gregory, Gene Feder, dan Emma Williamson. “‘We’re all wounded healers’: A qualitative study to explore the well‐being and needs of helpline workers supporting survivors of domestic violence and abuse.” Health & Social Care in the Community 27, no. 4 (Juli 2019): 856–862.

Upton, Katherine Valentine. “An investigation into compassion fatigue and self-compassion in acute medical care hospital nurses: a mixed methods study.” Journal of Compassionate Health Care 5, no. 1 (2018): 1–27.

Way, Ineke, Karen M. VanDeusen, Gail Martin, Brooks Applegate, dan Deborah Jandle. “Vicarious Trauma: A Comparison of Clinicians Who Treat Survivors of Sexual Abuse and Sexual Offenders.” Journal of Interpersonal Violence 19, no. 1 (2004): 49–71.

Wentzel, Dorien, Anthony Collins, dan Petra Brysiewicz. “Describing compassion fatigue from the perspective of oncology nurses in durban, south africa.” Health SA Gesondheid 24 (2019): 1–7.

Yasmin, Yuditya Firdauza, dan Heharero Tesar Ashidiq. “Peran Rumah Aspirasi "TITIS " dalam Mendampingi Perempuan Korban Kekerasan.” Martabat: Jurnal Perempuan dan Anak 5, no. 1 (2021): 210–239.

Creative Commons License

Martabat: Jurnal Perempuan dan Anak is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Downloads

Download data is not yet available.